Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, they look firm, the pins are not screwed, they are part of the pedal. I arrive in a month at my house, but chile Post Office is delayed. Highly recommended.
good quality products, sits perfectly. delivery took only couple of weeks to Ireland. I am very happy thank's.
son tal y como se describen. muy bien embalado y envio super rapido, recibido en 3 dias laborales. 100% recomendable.
качество внешне отличное, как в эксплуатации покажет посмотрим. пришла посылка быстро
Good pedals.
Because of the pandemic, the order took a long time, but eventually came in intact. The product corresponds to the description. Pedals look strong, reliable. We'll be testing soon.
thanks nice seĺler
Delivery to Tyumen is just over three weeks. The pedals are cool, they look good, behind the shoes the spikes leak very well, while they do not cause discomfort. Spinning very freely and gently. The coating survived three long trips, scratches and no chips, I hope so will remain. I am very pleased with the purchase, I recommend to purchase.
The store change the pedals by other reference because they did not have the original pedals that I ordered but they inform me and offer other reference and I accepted. The pedals that they shipped are good. Responsible seller I recommend.
Gotten the magnetic one. Fast shipping. Quality seems OK. Hope can last long.
The goods came quickly, the parcel is packed on conscience, no damage. Pedals as in the description, everything is the same. The location of the spikes is a little not thought out. Magnetic parking is a pleasant bonus. Let's see how many bearings will stand.
прекрасный товар
Super pedals
Good presentation, quality pedals. They arrived very quickly.
A very high quality product But it's not too much of a problem for mountain biking. <2en> a very good quality product but not much problem for mountain bike.
Excellent!
Pair of very pretty pedals, they are a little heavy but generally feel good quality, I am very happy with them.
Well received, easy assembly, beautiful product, beautiful finishes
Доставка супер быстрая, 3 дня курьером, педали сделаны отлично, рекомендую.
Отличные педали. Сегодня поставил их, опробовал на мокрой погоде - очень доволен. Продавец быстро отправил товар, дошёл за 3 недели. Продавца и товар рекомендую.
The pedals are super. 25km-flight is normal. After ashanov plastic, these are just a song. It's interesting for how many years enough of them)) people, ride on bikes and remember that on the sidewalk the most important is a pedestrian! Be polite and attentive. Good luck everyone!
The quality is not bad, durable, on industrial bearings, but slightly heavy. In general, good toptalas, if you are not an athlete. Recommend
The pedals are super. Spinning is easy. The leg after plastic stands like a glove. A wide platform, riding began to give even more pleasure.
looks like fashionable
Pedals are clear in appearance very high quality, we will put additional feedback