Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
muy padre exelente calidad
Small sizes.
It is as stated by the store and also with gift Buff. I arrive in estimated time.
Great quality fabric, well in size, nice design and also with a gift bandana. I will ask again with them no doubt
Muy bien
Express delivery. I really recommend the store :)
Top 5 stars super fast
Very good fit, material is good. Very fast delivery too!
Nice shirt. Order 1 size larger than for European size.
Shipping genuine fast four Yogo just this very cute four key
Excellent product quality premium ácima expectations… Congratulations
Product arrived in 6 days to Portugal, super fast and looks excellent. Size 2XL for height 1.74M +- 80kg weight, 112cm chest, seems to me well though like the Jersey a fair bit, next will try the XL. Came with a gift which thank the store and give congratulations for the speed and quality of service. All 5 *, recommend this seller.
Excellent quality, at a height of 185 cm and weight of 80 kg I took the size XL. he perfectly approached me.
The size is according to the table, the quality is good, thanks for the gift
Got it quickly. I liked the goods very much. Height 170 weight 74 LKA came up perfectly.
마감 처리 훌륭하며 재질도 좋음 가성비 짱
First Ali Express this try is good. Shipping for one week or so be setted commodity quality is also good. Cheap price buy, quality also. 182cm 75kg fit fits well. So much!
Took XXXL in general is not bad, on weight 89 and height 175 can and XXL will be even better. And so the quality is satisfied, the delivery to Yekaterinburg is 3 days.
The business. Cool four key
Fast shipping good quality good good
i'm 182cm and 74 kg and size L is a little big. M would have been perfect. I received a gift also withe the jersey
fast delivery and nice material for the price. fit is slightly lose for me at 1.65m 59kg. Size S. Good value
One PCs more buy
Jersey excellent. Comfortable, well adjusted and breathable fabric. 1.68, 73kg. Size L was great. Excellent jersey, confortable, well fit and has the breathable mesh. 1.68 height and 73kg, size L fitted like the glove.
Excellent quality, I'm very happy with the purchase. Delivered in two weeks to Colombia. I'll buy again.