Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect as usual Ordered before Always fine
Perfect and well made
Loved the product. Have 1,50 and 45kg and served perfectly. The fabric not retains sweat. Waist there is a bar that prevents shirt rise.
Quick 1 week and a half. Weight 78 mido 1,65. I'm great for cycling. He wears Lycra at waist and arms with non-slip glue. 3 zipped pockets (bad) and fresh fabric. Multi-purpose collar gift
Great jersey! On height 187 weight 92 size 2XL sat perfectly. For the bandana special thanks;)
Glittered listen
I liked the Jersey! Moisture removes perfectly, wet remains the back pocket only under the backpack, the back is dry at a temperature of + 20 and intensive arrival. Tight, my height 185, weight 87, the size took XL, but it is necessary to consider that I do not have very wide shoulders and chest-my bottom is clearly heavier, because, because
Everything ok!
Custom cheap size and price contrast Okey
good and nice fit
The blouse is perfect! Arrived in MG with about 20 days. My weight is 57kg and 1,54 tall, was great.
Para mujer es un poco grande de pecho. El resto bien
excelente calidad y luego mucho antes de la fecha
Very nice quality,. M size fits for 180cm, 70kg. Tight Nice fit.
Good quality, at a volume of hips 100 cm it is better to take L, very quickly delivered
183cm 85kg fits perfect, very good quality
great item. looks funny as expected. item arrived to Latvia in a month or so. i did not contact to store no needed. seller let me know when item ia shipped. i like item fits perfectly my kid is 165cm heigh an 50 kg in weight. fits perfect. it even fits my wife who is 172cm and 57 kg. so good seller and great product. thanks!
Great jersey. By size, 178 cm., 87 kg., XXL sits well-not tight, but it does not crumble. The quality of the material and tailoring is perfect, the pattern with a zipper is stuck. The fabric is not very thin, but breathable, well blown. True, the gift of the BAF, which many wrote about, did not put. Apparently, not worthy. ))))
As shown in the photos. First impression looks good quality and very pretty in view. At the bottom it has an elastic silicone edge which gives you a touch of quality and helps make the fit better. The shipment was fast and before the time stipulated it came to my door.
Chic jersey, ordered more gloves and a cap per set
I like it. Very comfortable. Seems to be well-made.
Es un gran producto, la calidad de la tela es muy buena, lo pedí en talla S pero siento que esta muy señido para mi gusto, regularmente soy talla chica,mido 1.70 y peso 56 kg, pediré el mismo en talla M esperando que quede mejor, pero en lo particular estoy encantado con el Jersey llego en 3 semanas a mexico
Size 2XL mido 1.83 and weight 86kg I stay a little big but not much if they like to use it tighter could choose the XL Super Good fabric excellent product and super fast shipping
Very good. That's the second I ask. One pass for the price you have. Size M for 1' 70 and 64kg. Shipping very fast. Also with gift. Thank you store