Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I haven't installed it yet. Everything's here ok!
Product As Described. Good Price. Fast Service.
Good product with great value, great store with delivery in just 3 weeks.
Took too long to arrive, ended up buying another model
Light 420 plug in the, very well. Bluetooth led Bar is recognized, ANT + multiple times every time.
very good
잘 받았습니다.
Fast and phenomenal shipping as always.
Days received in only four to shipping and late didn't like TT go well even the four elements like!!
received only one of two device. got refund for another. thank you
Everything works
Good+++++
Great product, very easy to link. They provide accurate information for your rides!
Wahoo Elemnt Bolt here. Pairing was easy but getting data from the units was kind of tricky at first, I had to delete them and pair them again a couple of times. (Bought two of them and paired simultaneously). Bur after some days of use I can confirm they work as expected.
Good sensor, in my case I am using it as speed once have the cadence sensor original the Bryton. Easy connect with my ciclometro of Bryton. Excellent quality/price. Recommend, no interference with other sensor.
all looks good, I connected it to my suunto ambit successfully.
The device itself is doing great job. Easy to loose it if u do mountain biking. It’s my defined one ..the first one was lost
parfait
ok
It works!!
works fine with Garmin, have them on allmost all my bikes, rubber band supplied is less good, break easily
Shipping Days took. Product above is no fixed ring is too weak to easily broken the four key
Sent to the Irkutsk region for a month, immediately connected to the Android without problems. Clear.
Product Description, well packaged… Still can not test it.
Arrived quickly to MEX. Product as advertised.