Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
tres bon.
TOP
Amazing item, great quality, as usual with OG-EVKIN products! Very satisfied with my purchase!
Très bonne qualité!
Very nice and works great! I would replace the washers with better ones though, they rusted on my last set. Everything else is great.
Very good support! Parts quality Comes packaged well!
Very good product, fast delivery
Very lightweight holder for Garmin Edge 1000, with all items as described. Well packed. A little manual for mounting could be a help for some people, although it is quite simple. Just do not forget to mount the washers between the extension pads and the holder. The pads are plastics and could be damaged by the holder.
As always.. another Og Evkin high quality carbon product.
Cool fastening, quality-chic! All included Definitely worth your money
It arrived in perfect condition, second unit I buy. They should put bigger screws to carry video cameras or heavy flashlights in MTB. Otherwise it's excellent.
Awesome like all this salesman!
Shipping quickly grew, and neatly and installed.
It looks good quality and doesn't weigh much. It brings a lot of complement. The probaré and if there is fault avisaré. I take 4 days to Spain.
Good quality and nice finish.
Description anywhere;;
Product as described and shipping very fast, received in just 3 days from the date of purchase. The carbon sheet is 3mm thick so it looks tough, I will give impressions later once I mount it and have tested it. Includes Garmin and Bryton attachment.
Item delivered fast and in good packaging. Beautiful finishing and very lightweight. Thank you so much.
Very satisfied, the product looks just fine quality and strength, all accessories including as description. Attack garmin precise, the product of another supplier wasn't and garmin vibrated, here all ok
Perfect, product arrives in less than two weeks in Chile, as described, lightweight and looks durable, well finished, comes with garmin, wahoo, bryton adapters, lower support for camera and flashlight. Great comontod of this brand
High quality and fast shipping. Perfect for Mounting my Fenix 6 on the road bike.
Great Mount! It looks very beautiful and stylish. I really liked it
Really good quality items. I purchased 2 for my Nikes and glad that I did.
The product is good and looks solid. The only thing to consider is that it comes with 4mm bolts, which might not be compatible with your bike. I had to get a pair of 5mm bolts
This mount is highly recommended and what is great even though took 7 weeks shipments. If you are not in a hurry to get it, then good vale of buying.