Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality and very wide, arrived in 15 days in Mexico. Good packing.
Nice quality
Excellent Product, looks great now I have to try it with load
excellent service and very quick delivery
Это не просто сумка, это шедевр! Настолько все продумано и классно сделано! Ставится и снимается в одно движение, все идеально сшито и проклеено. Ну и в цвет велика, что не может не радовать))
Very accurate and more than what I expected
No. 1 Rhinowalk fan! Awesome comunication (I felt like a king), they helped me any way they could.. Answered every my question right away (and there was many).. They even gave me some discount because I'm their regular client.. Some bags are already tested, some will have to wait for my next bikepacking trip. I highly recommend the store.. 10 ⭐ from me. Shipped in less then a week!
Deuxième achat de sacoche de vélo de cette marque et le produit a encore été amélioré. Top qualité. Très bon rapport qualité/prix. Le système de fixation est fiable et pratique. Livraison en France en 12 jours, donc rapide pour moi.
The bag is very good. You can remove it and take it with you with 1 move. Very convenient! And also it's 100% waterproof.
The bag is very solid. Nicely built and tailored using thick sheet of artificial leather skin. Easy to mount on bike rear. Will recommend this product
Previously, I did not use bags, but then I went to the bike. I did not think that they can be so comfortable, durable and thoughtful. Definitely recommend! Bags fire! Expensive of course, but their money is worth
Tough and good quality look. We will see with the use but it seems to me that it must work very well.
They look good quality. Now it remains to be seen if the material is ruined by use. At the moment very happy.
Recommend to everyone!!! Suoer product, super quality!!! Next after niecałych 2 weeks.
Good quality, the materials are excellent, the fastes are good, took one look at the quality. I was pleased, bought to a full set (two on the trunk and one on top of 20 liters for the house). Recommend.
The packaging are not so good !!!! Hopefully, the product is good quality and nothing is broken. Fast shipping.
Very good bag. The volume is quit big and compared to other 25 l bag it has close volume so 27 l is a possible volume for this bag. It is waterproof and solid, on the other hand the fasteners can not be fully fixed on the steel support bar, the bag can slip and move a little bit. The bottom fixation is attached by two metal clips on the bag, it moves and increases the movement of the bottom fixation. But overall it’s a good product.
Mega bags!!! Recommend super product!!! 2 weeks to Poland. Very special thanks it Rhinowalk. I am very satisfied with the product its performance and service. For 200% I'll get back on next order
Mega bags!!! Recommend super product!!! 2 weeks to Poland. Very special thanks it Rhinowalk.
Didn't notice bags sell don't A set of two pieces, and one. Be careful. Visually, the bags are good. You can quickly remove and put on, adjust to the trunk. I order the second one.
Perfectly compliant
Excellent Product
Bags Super!! Convenient fastening! Quality performance. You can remove from the trunk and carry on your shoulder. The material is dense, waterproof. Washes good. Recommend.
Quickly arrived, live track, good packaging. Thick wall, weighs.
Ottima fattura, sono un po' preoccupata per le cerniere