Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pas encore test
product of good quality delivered to Minsk in 3 weeks
Shakes OK. Plus, the hose is not pressed with metal, which is usually rubbed
The pump is very convenient to use and quite compact. Everything suits, I recommend to buy.
The hose has nowhere to attach in a twisted state, dangles. In General works
Thank you.
Hello, writes a happy buyer. I needed a bicycle pump, and after reading positive reviews I decided to order this one. Honestly, I did not hope for quality. But when he came, I was pleasantly surprised. Indeed, it is easy to pump air into the wheels, without leakage, which is most important. Plus there is a barometer that shows pressure, which was also an important criterion when choosing. Also there are additional 3 nozzles for inflating other items. I am very pleased with the purchase. One wise book says, "so do everything to people as you want them to do to you." In connection with these words, I want to express my gratitude for your services: for the quickly shipped order (sent the next day, went 16 days before Novosibirsk), for quality goods,, and for your hard work in this difficult time, during the pandemic. I wish you further success!
Shakes good! Thank you store!
Hi goods came quickly, thanks I'm delighted with this baby, shakes on Hurray. made qualitatively, which I needed, I can not swing my hands now, I can not remove the lungs, but here is the Naga most tomoulets thank you and prosperity. I recommend the store and the goods.
Excellent pumped wheels, the bike and the motorcycle. I took it for a motorcycle. Advise.
Delivery mega fast! Pre-everything works, only the glass of the gauge failed, in general it is not fixed. I'll check on the bike, I'll add a review.
Came the next day Tmall. It's kind of shaking. As they write in the comments, something serious is not inflated. Bicycle tyres, please. For this purpose, it was purchased
Всё хорошо довольно быстро пришёл, выглядит достойным для своих денег!
Seller recommend!
Good pump
Delivered in 3 days!) Great pump!
Came quickly, shakes well did not even expect from such a small pump, in size by 1 cm more than my phone
Fast delivery, 2-3 days. The pump is very compact
In general, not bad, the pump is not small, the pressure gauge is flimsy-the limiter on the OTM. 0 fell off, in general shows.
Came very quickly. Courier in hand Light, compact, convenient to carry in a backpack. At the expense of strength, this will already show time.
The hand pump is as good a wheel I could not pump like a foot. I am very pleased with the purchase, I recommend that you do not find it better for this price. Manual can be thrown out
Очень хороший насос.Компактный,лёгкий,жалко нет крепления к велосипеду.До 3 атмосфер накачал без проблем.Покупкой доволен!
Monster, pumped 4,5 atmosphere on the scooter without problems. Manometer working.
Fast. Very fast. Thanks to the courier who delivered to the house.
All perfect. Small, fits anywhere