Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag came quickly. Quality is normal. Seems to be holding tight on the trunk. Let's test!
Compared to the opinions put on seams and others. This product complies with no worries, good finish. To see in time and use.
A good handbag)) came quickly,, in two weeks, at the mail still visited a little, in general, even earlier came). Who does not want to carry a backpack on his back is the very thing. But this is not a Baul-pants and a Baul, for everyday use or for a PVD. the store I recommend. The bag should be aligned after packing .. Stuffed it with all sorts of rags-let it be stretched)) Krasnoyarsk.
Use the zipper mens brought back with purchase. Zipper made with durable light cotton
I recommend everything well with the water leg
Very nice product! Good quality for this price. Fast shipment. Everything was OK. Seller and product recommended!
Perfect. Top store
Good
Thanks to you fast delivery as on the picture impeccable
Bag fire. Pants are really small for travel more than three days))) but in general for a light picnic or roll to the sea norms! Delivery to the apartment, nice!
сумка супер-то что надо для поездок на природу
Quality compact bike bag. Thank you for the fast delivery!
A little heavier but durable to glittered four.
Nice bag.
Received today 10.08.21 ahead of schedule. It is equal to the description. I like it very much. Now to know if the fasteners are resistant and the material.
Это похоже самое крутое приобретение для велосипеда. Достаточно вместительная и в тоже время компактная, когда собрана. Сделано качественно, смущает только внутренний материал, шелестит как бумага, но вроде прочный. Посмотрим как будет в использовании. Пришло, кстати за 8 дней в Новосибирск. За это время даже с российских складов не всегда доходит, а тут из Китая. Зачёт
O.k.
Excellent article, I already tested it on my bike and it looks perfect, even though I would have liked the strings that are of security to be longer, but the producer is so much as the images I totally recommend this product.
Don't buy this shit. Capital broke on the second day of use, which I in principle expected, seeing the quality of the firmware with sticking threads. Bought on beautiful photos and inexpensive (relatively) price. Sent quickly and without problems.
Super. Thank you. I am satisfied.
Todo Bien, Todo Correcto.
The bag is very good, roomy, qualitatively sewn. Shipping fast. Of the shortcomings-a soft bottom (the insert of the plastic plate is solved, you can cut from a dense folder for papers) and the absence of belts for fastening to the trunk in the side unfolding pockets (but this is also decided by Velcro for clothes;) ). I ordered a child for one-day and many-day hikes. I recommend the store, I ordered it in this store many times already and everything is always fine.
Came, we look in operation
Delivery is very fast. 5 days to Samara. The bag is just super. Very compact and at the same time roomy. Sewing is very high quality. Includes a shoulder strap and a rain cover. Pockets are not much: two on the sides, two on the lid (outside and crumbling) and one on the back. But I think it's enough for walks and not big hikes in manazin (for which I bought it). It is attached to the trunk with Velcro (two from below and two from behind) is quite convenient. In general, I'm very pleased. Thank you. All good and successful purchases!!!!
It came in 2 weeks, I like everything, but there is a jamb not modified, there are no hooks for fastening to the rich man from the bottom of the wheel