Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The gadget corresponds to the description, cool, super fast delivery to Postamat 5-ki, 10 days, thank you all perfectly
Came in 2 weeks, all as in the photo. In the work did not check yet, because there is no battery included.
Satisfied, but not very. Selection of modes is strange. Came fast
коробка пришла мятая, товар не пострадал.
It came quickly in a couple of weeks, everything works fine))
Батарейку вставил - работает)
I buy the second time, the goods are quality, I recommend!
Excellent computer, everything works. I liked it very much. It is good that the instruction for Russian
Very quickly, in 9 days came to Ukraine
все получил спасибо .все норм .
The order came quickly. Paid for June 27 came on July 9. Took it at the cash desk in Pyaterochka. Installation and configuration is in the instructions. Its functions are performed. Purchase price 9.79 $ I did not communicate with the store. I recommend to buy.
Выглядит классно по сравнению со старой сигмой 16.09. 13 числа заказал 17 получил в постамате. Надеюсь прослужит долго
Fast delivery, good bike computer, there are Russian language instruction, programmed easily, had to collective-farm to install the sensor on the plug, it turned out to be a long distance distance distance distance
The purchase of the computer is due to the presence of another bike The first was purchased three years ago. it works correctly and accurately. Many functions, including: notifies the icon (key) the need to pass that for a bike every 500 km, lubricating the chain (oil) every 300 km, the average. Distance is general and current, time, date, temperature and so on. Dr. very informative and convenient!!! Personally for US
godd like in descrition
The goods came quickly. Everything corresponds to the description even there was an instruction in Russian language. Recommend.
Great Seller!
Delivery is very fast, even faster than the promised deadline (about a week). Took in the "five" near the house, which is also very convenient. The packing is simple, but everything is whole, even the box is not crumpled. Comp, just fire, all the functions are necessary (in the pre-running them there was more, but half did not use, and the menu is too small) here, everything is simple, Big plus that instruction is in Russian language. Installed in ten minutes on the extension wheel (the mounting of the computer turns 90 °). Not a big minus, the clamps are only five in the kit, so I bought a few more pieces. The magnet installed on the Cross of the spokes. Adjust the mileage and odometer readings in the computer menu by changing the size of the wheel (which I did). Now the testimony is one in one with GPS phone. All good and successful purchases. To the store Thank you very much!!!!
Item received in good condition, Thanks! The product appears to be made from a good concept and generous display. The instructions in English could be improved. Thanks!
The goods are delivered quickly, packed perfectly. The goods are working. I recommend the store I recommend the store I recommend the store I recommend the seller. The product was delivered quickly, packed perfectly.