Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product. Too bad it takes almost 2 months, I usually take a risk once to buy for the first time, and on several occasions I buy this store and it won't take the month to deliver. There was No change of status in the purchase so I don't know when I get to my country.
Nice product design and very accurate , just like it’s described
They're super! First words of the husband) The husband's table, given that the gloves in the cold autumn-winter, went out size L, but there was already a bad experience when the palm is good, and the fingers are are are And in the cold, it's critical! His fingers are not short, although his palm is small. In the photo its size. Therefore, he from his account specified the size of the store and he advised XL. As a result, they are slightly loose in the palm of their hands, but for the cold it's good, but on the finger in general Super!) Sewn perfectly, warm, with fleece inside. The sensor works well. The husband studied all the reviews when choosing. Talked to those who recorded the video 2-3 years ago. He was told that they were very comfortable, still using them. On their recommendation, gloves for riding should be used in the range + 5...-10. After 1-2 weeks I will add a review, as it rides. Recommend seller, he sent gloves already the next day! Plus goes willingly for communication and tells if that. PS: In the photo slightly distorts the color, they seem yellow, and they are as in the photo sellers
They are certainly not bicycle, but rather autumn-winter, snowmobile, winter scooter, but the quality is very good, thank you. I think my son will like it
Perfecto
Rekawiczki warm. Chlopaki satisified.
ok
Excellent. My wife ordered the same.
Perfect for the cold. Maybe a little thick.
Gloves are good, beautiful, but not as warm as it seemed, inside the fleece. I'm not sure that it was in the frost in them it was hot) to protest could not, I made a return, because with the size did not calculate, took L-small. Small Money returned very quickly, thank you, good service!)
Perfect. Very satisfied. Real size and right. Thank you
was excellent
Not used yet but looks very warm quick delivery
I arrive faster than expected, very happy with the product
Ok, perfect, lack to test them, they look warm
Quality product. Fast and professional. Recommended store!
Good quality
Arrival on time, they feel very warm, good internal temperature, gel accessories for hand support are comfortable, I really like the detail of the reflective lines. Today when testing them by bike, it rained a little, not very hard, they support light rain well. I think it is an excellent product considering, QUALITY PRICE. I totally recommend it.
Very comfortable, arrived early
Good quality product looks great
SUPER
good
Chic gloves. Shipping fast.
Lack to test them, they look good
Great arrived ahead of schedule.