Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag of good quality. Later I will add a review as I operate
Very good quality! Extremely fast shipping to Hungary! Highly recommend!
Excellent! The bag interior is a bit smaller than I thought, but then again I'm biking, not backpacking The water bottle sleeve is.a very tight fit, but that's a good thing. Overall a good product.
Good one. Now, when I saw her, I would have preferred a tougher edge, this one is too soft. There is no lining, most likely it will not last too long. The sizes are big enough. Phone, keys, something else. I managed to put a 5.5 cm shaker in the bottle compartment in diameter. Almost completely entered. But the bag is too big for the female frame (stealth navigator 510), will beat on the bottom of the frame if drive the shaker. And if you do not carry it, then the meaning in this handbag is not enough. And this, of course, is sad. But it's my fault, I did not measure it properly before ordering.
Value-for-money great
A good bag for its price, I order a second time. Capacity is small: they will fit multitool, gloves and phone. Suitable for small frames combined with bottle holder. I use this for stealth navigator 730, it has a large bag from West biking that made it difficult to place the bottle.
feets good
Bags are great! The store sent very quickly, on the 13th day after the order I received the goods (Ukraine, Chernivtsi).
Ok
The goods came in 15 days, than I am very pleased, combined with another parcel and came at once two, which is also a huge plus. In the case I did not try, I still did not hang it on the bike. A little later can add. Put another tag of the bag. Completely as in the photo and color and shape! On any insts: veronica_tuz, come in suddenly interested)
I like it. Later on the bike. Add feedback
Great bike bag
Went for a long time more than a month in Voronezh but the product is satisfied with the bottle climbed 0,75 inside it is all better to take on a bicycle with an inner gasket of cables, as if On the navigator 900 sat well
The bag is basically not bad, but small and the straps are quite flimsy, the camera, multitool and latki are placed. Do not say that it is delighted, but not quite trash.
Эта моя вторая сумка,прошлая отслужила года три точно,и до сих пор почти живая не считая что об болт протерлась выцвела,но это моя вина,замок работает можно была конечно запаять Фото болта прилагаю.Сумка удобная материал плотный.
Fast delivery. reliable store
The photo does not match (size), or it is large for children. A small document, for a phone, clichuchi, will go. Pleasantly surprised-got a bottle on 650 ml. Take it, your money is worth it.
On account of waterproof did not check. Despite the small size is very roomy. There were big keys to the basement. The bottle in the special department will fit no more than 0,7 liters.
K Good Goods, I like, the quality corresponds to the description, the goods are good and quality
Ok, szybka dostawa.
very satisfied, items as described, arrived in italy 1 week early... satisfied.
Cool handbag .. Garno went to the bike .. I recommend
Excellent goods, came quickly.
It's OK! The product corresponds to the description. Delivery to the Moscow region 2 weeks. Track tracked.
Отличная сумка, советую