Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent article, I like the design and the material, missing test, I measure 1.80 and 70 kg. Perfect tala L.
item is fully consistent with the description. looks cool
It's thick enough to pedal in cold, I don't know how ungodly the fabric is but it looks like a good finish.
Thank you to the store for the fast delivery. Everything is fine. I haven't checked yet. Later I will add my feedback.
All right as it looks, good quality waiting to try, but I already have another brand. Weight 78kg and 175cm, perfect size L. I have another xl and it also looks good, but I like it a little narrower, not fair or wide, the sleeves are long. I think the size fits normal size more than Asiatica.
182см 98кг XL как не странно, тянется. По бокам это не карманы это вентиляция.
Good quality jacket. you still need to layer under for extra warmth especially in cold weather.
Excellent 1.67cm--140lbs have both small and the medium size, depends on your base layers earlier version of the jacket has one back pocket one front zipper pocket but hard shell back this one has 3 back pockets but soft back, both side zippers are for venting not a pocket
Quality looks good. After use, I will write more.
Everything is fine! (the color - picture to real - always tricky. It slightly differs, but so what now)
1m81 83kg size xl a little big. I should have taken a size L. Good product for minimal price
All good
Excellent for your money. on the height of 172 cm Ives 80 took the size L. sits tightly on a figure with a small margin.
vraiment top, tres vite livré et conforme a la description et a la taille merci au vendeur
It's very good.
Ordered XXL, my height is 180 cm, weight 95 kg. The jacket sat back to back. The goods came to Tatarstan very quickly in 11 days.
Very nice quality of winter jacket, polar in, I measure 1.72m for 74 kgs, and it is perfect, the back pockets nickel, and two small front for keys or door beep. Nice look, not banal, really Top. Very fast shipping, very good store, great :)
All good run. Goods received and for the price good quality
Good quality. Tested in winter conditions.
Yeah nice and warm
Fast shipping. Quality garment. Recommended Product and store
the product is really high quality, unfortunately the zippers are very poor quality
Just pefect. Took XL or XXL and it fits great...so i am very glad of purchase
ok.
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