Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good watches, packed is also good, the order is happy
The clock is worth its money, came whole
Just like the page image arrived quickly happy now approve it thanks to the store
Nice
I loved it. It looks really good. And very nice.
Lindo reloj, tal como lo describen.. me encanto.. gracias vendedor. soy de Peru.
The watch is working properly.
Look expensive. The material is certainly different from the famous brands, in different light and aluminum that is not steel. On the hand it is beautiful to look, I recommend.
Extremely gorgeous watch quality is A+++
It's a bomb, I'm delighted! Delivery mega fast, the quality of the package is as carefully worked out as possible. Looks decent and comfortable to wear. The only moment, I on 2 links shortened the strap, but it's easy to do at home on video lessons in the Internet!) thanks Alik
Very cute, good wrap the watch is beautiful and delicate perfect to my liking, thanks
The clock came whole. In two weeks delivered. Very fast.
Szybka dostawa. Zegarek solidny, wygląda bardzo elegancko.
Great watch. Well packed. Shipping fast. Thank you.
Годинник прийшов дуже швидко. Якісний і зручний. РЕКРМЕНДУЮ!
it took more than 2 months and 2 week :((
I arrive before the date indicated very happy with the store Thank you very much.
The product looks excellent, very elegant shipping was very fast, arrived in 3 weeks. Excellent store
Arrived in perfect condition. recommend the watches and the store. great Custon-benefit.
It came as I asked. The product corresponds to that of the description. I'm amazed at the delivery time, it took 14 days to Colombia. Good product.
Пришли грязные, я подумала, что это плесень или ржавчина. Растроилась. Сняла плёнку, оказались чистые. Теперь надо думать, как уменьшить ремешок. Часы хорошие, мне нравятся.
Come to the Post Office 25 more. 01.2021, and accidentally found out when I climbed on mail. Ru on the last day that they should have already been sent back 25.02.2021, this is not mail this is bordak, no notice nothing was ((
Very beautiful, and good quality.
Very beautiful, excellent quality.
Biene estropeado y el vendedor ni caso me a hecho