Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Часы очень классные,на руке смотрятся аккуратно,женственно. Ремешок можно скорректировать под размер ,что очень обрадовало. Пришли в коробке.
The watch is super. Look at the hand beautifully. Not big. Fit on a small wrist. The length of the strap is easily adjustable. I ordered it as a gift. Already not the first, I wear my own two years, the battery has not changed yet, the metal does not darken, the glass without scratches.
Unfortunately, the watch of another model came; I had to give my mother. If I did not throw away the packaging, they would send the right model. My mistake. But the dispute has returned half of the amount. Seller recommend!
Аккуратненькие. Нормально за свои деньги. С продавцом не общалась.
Stylish watch from Shengke For a long time they look at them in this color it seems to me that they look as stylish as possible. You can complement them with any image and they will not look pretentious Packaging and equipment is just a bomb for such money. The clock was covered with mica, so as not to scratch, complete with a cloth for rubbing, a business card. Well, the clock itself is in a bag and a stylish box. Therefore, you can safely order, both for yourself and as a gift⭐There are many other colors. The clock is in working order. The strap can be done less with adjustment.
Very nice and good quality
Gorgeous, mialam problem with adjustable watch because is nonstandard, but on YouTube can be viewed as reduce strap. Shipment dotarła very quickly and the same watch makes impression luxury. Carefully packed podelko whole, same watch suitable for gift. Shield was secured foil to keep them from not poszorowala
Awesome! no need to cut links, just move the gate up to adjust!
Beautiful watch, fast shipping, I recommend store.
The clock is very beautiful. The fastener on the strap is rearranged very easily, you just need to raise the detail with the arrow up, as indicated (1 photo). Took for 658 R at a discount of 11.11, came 5 days before Belgorod. I thought this strap will tear my hair on my hand, but no, the strap is very comfortable. The clasp keeps well, they are also comfortable and simple. The only thing-if you have even less than mine, they will hang out. I buttoned my last face. I recommend to buy.
Beautiful watch, fast shipping, I recommend 100% to store.
Loved the watch, very good quality, amazing aspect Recommend
So beautiful