Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality, it's totally worth the best. It took only 3 weeks.
Super shoe, joined for 27 days
Looks good to the touch.
I took it for a scooter, looks good. On the hole of the lock there is a protective curtain from the dirt. And that I really liked it, it's a key with illumination.
Looks very good, 3 keys, folds in 2 loops on himself, big enough, received in 9 days
great job
Delivery to Tula in 8 days, it seems to me it's a straight record. There is a cool chip, the key is not taken out while the lock is open. It's reliable, it's consistent with the judgment. There is a cable, probably Steel, on top of the "scales" of some soft metal, and on top of the transparent soft protective film-thick strong to the touch.
Nuance a little backed by the feeling of buying only 1 key with illumination. In the rest all the norms. Looks solid, bends as it should. Inside the tongue is metal. There are doubts as if this credible protection was not opened by a lighter in 2 min + fast delivery about 2 weeks.
Excellent product, as described, fast shipping.
Heavy lock, looking powerful.
The lock is good, but the key did not work. I had to repair myself.
The lock has arrived super fast (10 days)! He's here for Messenger. It is in perfect condition and has the features that are advertised. It seems to be of excellent quality. The keys (3), work and the lock is proof of água. I thank the store very much and recommend this item and this store.
Everything works! The approximate length of the diagonal (inside the clutch) in the closed form is 30-31 cm.
The chain is powerful, high-quality. I advise. before Moscow for two weeks, not longer.
Great product, rugged and tough material, arrived very fast, congratulations to store, came very well packed and protected the product. Thank you.
Came quickly enough, looks good, as it will be in the operation we will see.
Oochen heavy, looks very reliable. In general, everything is super, except that with a flashlight only one key, alas.
i juste paid 6 euro +
Quality is normal. Fast Delivery
Order to Rostov-on-Don came in 2 weeks, the quality is good. I did not communicate with the store.
Only a key carries light
Perfect
Padlock wonderful, ameeiii too, super recommend, great store, indicate too!!!
Hello, dear Joisel! Goods received. Came quickly, the package is normal, checked-all "OK". Thank you to delivery services, in particular the Russian Post! We'll buy more from you. Regards to you! Your buyer.
Good material, provides good security. Recommend.