Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality and finishes. Perfect
The parcel came in 4 days, delivery through sdek in the next house. The bag is awesome!!! The quality surprised and very pleased, we have such a stand for mad banks. Fittings, seams, top quality material. On a large trunk does not fit, but I attach to the clamp jumper of the trunk. I did not communicate with the store, so let him be good and generally well done
Delivery is very fast, everything was reliably packed. Excellent bag, corresponds to the description. On the trunk attached well. I'm happy with the purchase. Thank you store!
A good bag on the trunk of the bike. The goods are According.
All ok, thanks....
The order was sent on the day of payment, delivery to the northwest of Russia is fast, after 4 days received from the courier KSE. The bag is packed in 2 plastic bags, the packing is whole. The bag is slightly crumpled, but it is not bad to straighten out if it is tightly stuffed with some cloth. I will appreciate the appearance on "4", somewhere the strings still stick out, but the capacity, strength, fastening to the trunk is very good. For their money is a wonderful and necessary purchase. Recommend.
на фото сумка немного лиловая, пришла серого цвета, небольшая, но и не маленькая, самое то
Excellent!
Fast shipping to Germany. Good qulity. Recommend.
Bag Super! Took for 1095 with delivery to Russia. They brought to Moscow in a day. The quality is excellent. Water protection is. The material is rubberized. But the water, I think, can go through the Lightning. Holds on to the bottom Velcro tightly. Comes with a shoulder strap. For carrying. On the sides and back are reflective strips. Placed in a large pocket 2 bottles of 1.5L, a jar of 0,5 on top and a liter shampoo. The bag will be fastened. But I already did. But there's still room between the bottles. Highly recommend! Worth your money. Later, I hope, I will not forget, complement the review. As long as everything is fine!
Сумка просто огонь! Супер! Нет слов! Очень вместительная и крепкая! Дождь тоже ей не страшен! Короче рекомендую на 100%.!!! Удачи продавцу! Всем мир
The bag is quality, comfortable, just in size under the trunk pad.
This is very cool! What I wanted. Delivery mega fast. Recommend 100%.
Functional, practical, beautiful, securely attached to the trunk. Came in 2 weeks.
Took on Shulz easy, perfectly installed. The quality is fine, there are reflective elements. The mount is reliable: with a full load of a kilo for three rolled without problems.
Now there are where to put bananas. I liked the bag, came crumpled, stuffed with things to take shape. Perhaps a little Kosovo, but in general norms. Cute, Lightning comfortable.
Very very good and practical, I recommend this store, honest and serious.
Сумка просто супер! Очень вместительная для велосипеда. Просто взял и отстегнул, когда надо и повесил на плечо. Качество супер, все карманы продуманы). Доставка неделю заняла. Фото ниже - сравнение в размере с ноутбуком
Great, like the picture.
Nice bag. Recommend
Хорошая, качественная сумка. Крепления, материал и прошивка хорошие. Полностью оправдала ожидания. Товар пришëл неожиданно быстро.
Сумка вместительная, удобная для работы самое то, только содержимое распределять надо равномерно, если на одну сторону нагрузил больше перекашивается и выглядит не очень, а так сумка ОГОНЬ!
The bag is great. I'm taking the second one. On the first broke lightning, after two years of active operation. The bag itself would still serve.
Nice bag. Locks work not small, most that. Thank you store. Recommend.
Delivery superfast corresponds to the description of the store Thank you