Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect
Quick and happy for the service.
all good, but is a bit loose size L on 183cm 70kg male(cycling physique, 2XL bibs legs)
Very beautiful red color, take 15 days to Brazil. To buy back C the store, took some 17 days screening c initials Le.
Milky. Take on + 1 size.
Fast delivery to St. Petersburg, size L, height 185, weight 75, chest 94 sits well
Item is delivered in good condition and in good time. If you have a slim built and looking for body hugging jersey this is not the one for you. Material is 100% polyester, none stretchy materials but should be able to hold well. Colour is not bright red but skew somewhat to pinkish side.
Not like this model
la equipacion la veo perfecta y de calidad. la talla pedí la que normalmente gasto. Talla L para 1 72cm y 78kg
Shirt very good. I have 178cm and is perfectly
always hood quality. I have 5 jerseys from Racmmer and they are always brilliant at a price I'm happy to pay!
Delivered within 15 days. Good quality, good workmanship and beautiful.
Enjoyed! The shirt was exactly the way I wanted. Have 1,82 and 84 kg shirt was fair, will buy again. Arrived with 17 days in Bahia after posting.
Great quality-price ratio as always. XL good size for 180cm/85kg. 2nd order from Racmmer and I am very satisfied. I have machine washed these shirts several times with no issues.
Very good product, plus a very fast. Recommend!
180 cm and 90 kg size xl fits perfectly.
Lightly cursor is easy. Other products are just did the ㅜ Quality price contrast good
Quality is good. I would definitely purchase again. 170cm, 77kg. weightlifters build with a big chest. I brought L, XL would be a better fit, it's a bit tight under the arms.
Artículo que se corresponde con lo descrito. Mido 1'76 y peso 84kg y la talla L creo que también me quedaría bien. Los colores tal y como aparece, es muy bonito. Creo que se buena calidad aunque aún tengo que probarlo