Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery. The order delivered by courier for 12 days.
Great thing with my wife's words. By the way, cut like many others, so be careful-knives
Very sharp
Everything came in integrity, fast delivery from Russia by courier. thanks to the store, in fact, I have not used it yet.
Thank you store! Fast Delivery 2 days good quality!
Delivery to the "Pyaterochka" took only 6 days, since the payment of the order, received at the cash register. The Grater of excellent quality, the knives are very sharp, with raw vegetables managed without problems (on cubes, too, cuts well). The grater itself is made of durable plastic, in a transparent container, from below silicone inserts against slip. Came in the original packaging, without damage, in full configuration, all the details were separately packed in bags .. I am very satisfied with the quality of the goods, the excellent service of this store and fast delivery. Thank you!
Everything as in the description in the work did not check.
top !
The goods came broken.
Received two days after order. There is no smell, very high quality plastic and in general all designs. I advise you very much!
It is not known whether the food grade plastic is used and the knives are suspiciously dirty, I would like to buy 2 times. The certificate would not interfere with the product. In general, I do not think that it is so bad, but security is above all.
Посылка пришла быстро доставкой dpd. Не смотря на то что коробка была мятой все содержимое осталось целым. Будем тестировать пока больше ничего не скажешь за исключением того что выглядит добротно сразу сломаться не должна:)
Excellent, delivery fast
The set is good. Ordered for his wife.
To Saratov region four days, brought the courier. Everything is fine.
Exactly as in the description and on the photos, we will try further in business, the store did not communicate, a little long arrived, than expected, and so satisfied
Very comfortable grater, became salads faster to do.
It came very quickly. Not yet used, but looks reliable
An excellent device for the kitchen! Salads without unnecessary waste of time and nerves) I would like to note 2 nuances: 1 to the Turk need to adjust. 2 for knives it would be possible to make a cheholchik, as well as for the aunt.
All is well
Very cool grater, Cook now much faster and more pleasant, the plastic is not flimsy, the knives are sharp.
The order came very quickly to the nearest post office. Order was tracked. The goods are of excellent quality. Knives are very sharp. Vegetable cutter I recommend to buy.
The parcel was delivered 7 days before the CD. Cr. Just a box wrapped with simple tape. I'm not. All according to the description and more, some pribambas. Who knows what he's for? To store Thank you very much!
Thank you store fast delivery excellent quality!
Внешне качественная, пришла быстро, пока не пользовалась.