Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived faster than stipulated. Enjoyed! Fit well, ordered the size L, because have 1,77 height. Comfortable material and quality.
bonjour, l'article est bien, juste à ma dimension, merci de votre coopération, cordialement.
Very good
Like thank you recommend me perfectly meets.
Ótimo custo benefício.
Quality unbeatable price. I followed the recommendation to measure the hand for size and they come to me a little large because it makes a strange bag in the palm of the hand that is somewhat uncomfortable.
The glove is comfortable and looks good quality, received yesterday, arrived in few days.
Jxjhdndujd
Arrived as agreed, great product l recommend to everyone.
Girth 10 cm-XXL butt, I would like to try XXXL, but not on sale.
I received gloves. I did not use it yet. it looks normal. The size L seems a little too small. maybe stretch.
Excellent store, great product, AM, fast delivery within 15 days
Material is good but the L is small and the M is tiny.
Very good product. The store is competent. Shipped very fast. Thank you
Excellent quality, size consistent with the table, recommend!
Great product was perfect recommend it and a good product cost-effective when they buy if assured about the size for no come wrong that my glove came right because I measured before took exactly 21 days to arrive
PRODUTO TOP! ficou um pouco junto, tamanho L.
Like sleeve, enhanced. Very good quality! Recommend the store, arrived very quickly.
The request came less than a month here in Crato-CE, and the winner super attentive. The glove is good, is very soft and the material is good quality. Buy a bigger number because it is a little small to the standard.
Good gloves, but not for every hand will climb
As always, everything is fine with this store. Quality gloves, very fast delivery.
All is well.
Excellent store, great mainly by price. Fast delivery and products as ad and colors chosen. Sure it will buy more from this seller.
Normal gloves!
Perfect the gloves. Arrived very quickly. Very good store service and AliExpress.