Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
сумка подошла. Нижний отсек с молнией,чисто для документов. Верхний-все остальное. Лямки крепления-очень длинные.
Excellent quality
The quality is excellent, it corresponds to the description, I recommend.
Nice product as description!
Excellent store and product
Size minimum under 18-19 frame, in the description of this is not specified
The size of the bag corresponds, the quality is good. Of the obvious minuses, only one is the absence of loops for fastening to the bottom pipe. The bag is slightly swollen because of this. The capacity is sufficient. I have a thermos 0.6L, a container with lunch, two chambers, a pump, other tools. You can still put a light windbreaker. Ordering a bag wanted to get rid of a backpack, which in principle turns out. There are only loops from below to sew
Bag class but went 3 months is a full capzdec! At 17 the frame is a little big but not cretichno will come off the bottom there are no Velcro also not very successful but in general it is worth its money
very good quality. it will need an extra strap in the bottom
There is not enough one fastening, otherwise OK.
Quality at altitude. Worth your money. Recommend!
Like normal, we'll check. The straps are long, you have to trim
Beautiful product. Feels strong. Zippers fit well. Snug fit
Thank you, everything has come!
On my frame of the hybrid (fitness bike) rose normally. There's room for the bottle. That it will have to be refined, it was clear even before the purchase. Without the installation of additional fixing Velcro, when pedaling, the bag is pumped. For such a price, I think it is quite simple. Bought for trips to work. A repair kit, a spare camera, a fairly large pump, a container of lunch and something like a T-shirt and some little things fit in. Thanks to her, I got rid of the shoulder bag. On a mountain bike with a 19 "frame, too, rises with a stock for a bottle
Exactly as in the description, the bag is good!
I wanted a little more on 21 frames
Everything is very good! What is in the picture. Recommend!
The goods arrived relatively quickly, packed in 2 bags. A good bag, successfully "climbed" for my great (29th wheels). I'm happy with the purchase, I recommend the store!
Pskov was 11 days away. I received the code in the post office (iron cabinet in Sberbank). Packing is torn. Bag without damage. The bag is good. Disadvantages: The straps are thin and long-hang out. The bottom is not attached to the frame-so it hangs.
Very quickly delivered, I 've been looking for one for a long time, very satisfied, thank you.
didnt received the bag 1st time, i gave the store a message and they send it the second time really fast! Really nice seller!
Quality is excellent
ok