Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item consistent with the description. Fast shipping. Item received in under two weeks. Recommend
The bag is very steep, the material is strong, the place in it is Doha, you need only a nuance with fasteners to solve, a very large Luft, on the road it the
Bags look just fine, the quality of the material and manufacture is also very good. Outside the pocket for small things, reflective, fastening for the flashlight, inside there is also a department with 2 pockets-nets and one with a zipper. In the kit there are also straps for carrying bags over the shoulder. Over time I will test in travel and complement the review. One bag came slightly damaged during transportation, but the damage is minor and does not affect the operation, especially this wine of the transport company and not the store, as the bags were packed. Thank you to the seller for fulfilling my request when sending the parcel. In general, I recommend to buy those who still doubt.
All ok look good quality.
Another quality highly recommendable bag from a recommendable store also i have purchased the drink bottle bag as that looks also to be of high quality.
Bags are excellent, the material is dense, the seams are reliable! Water will not pass. About durability, it's only time to show. Only in the place of contact of the hooks of the bag with the trunk you need to come up with a seal of some kind, because there is a gap. And so bags-fire! ordered from Russia, the store sent quickly, went days 5-6 Total! I recommend both the seller and the goods!!!
My handbag flew very quickly and before the due date. The bag was packed well and without any damage. I like the handbag, and then we will test the bag on the bike.
I will not say full operation yet, but with the appearance of a roomy, as the tent with a rug will come, I will try to fit and hang on a rich man, it will will At the moment I can say one thing, a little expensive, but I did not regret it. The store sent the order for the third day, got on his hands on the sixth day. The color corresponds, the liter somehow I'm not sure, but does not look like 27 liters, and nowhere is indicated, except when choosing an order. There are no comments on the seams, the fastening works. In general, I'm happy, the seller is sociable, answered almost immediately and always. I think I can advise this store.
Good quality and very wide, arrived in 15 days in Mexico. Good packing.