Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good…
Very poor mount for a wheel magnet, replaced it with an old one from Decathlon store. Also, it was not possible to mount a cadence magnet on my bike due to the shape of my cranks (simply glued it on Cyanoacrylate).
Very good product, easy installation and operation.
Very reliable the store, the tachometer such as the description, recommended 100%
Easy to install. The screen size surprised me, is great and easy viewing while pedaling, even in more critical. The heart monitor sometimes leaves mark, even when wet.
Very full super functional
That's exactly what I expected.
Received intact. Will be a Christmas present for my new spin bike. Can't wait for Christmas!
Very good product excellent description as seen when ordering from the page
It looks good, now it needs to be used to see if it works
Very good!
Very slow ship @ nice product
Excellent packing and delivery time I just need to start testing it on the bike
It works perfectly after traveling 5 hours and 110 kilometers with it, it was easy to install and is very useful to start training by heart rate and cadence. If it is water resistant, as it rained and continued to work. The screen is suitable for viewing data and the screen illuminating function is very useful. It would be a plus if the product came with batteries, but for the rest I liked it very much. The shipment was within the right time (it reached me in a month until Colombia after in fact the order). For the price is the best Cyclocomputer you can find. The product arrived well packed and in perfect condition, all ok with the store, I recommend.
All very well
Excellent product and very good shipping agility.
It seems to work well though I notice some lag and imprecision, it's still in evidence
this bycicle computer Is perfect for this price
Worth need
It looks great not yet and tested but I'm all good
Came full now wait to prove it
With some defects
The product was ok. They arrived without batteries and I didn t test it.
Excellent product. Came to Brazil in 1 week, however because of the postal strike, it took to get Niterói RJ. Arrived in 1 month in my house. Product very well packed. Already tested, all working perfectly, really worth. Product 3x1 Speed Meter Cadence meter Heart rate meter.
Great product, not taxed, but am unable to set it. Recommend the store!