Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery in 2 days! The dog weighing 5 kg perfectly climbed, the truth is not yet put on
Very good quality and fast shipping recommend
Top very fast shipping
Not tested yet but easy mounted I have a bike size s
Cool basket, stylish. Very easily dressed and removed from the steering wheel.
Class basket
Quick shipment, excellent packaging, easy to install, good qualità, perfect for my ebike
I'm happy with the purchase. Delivery 3 days.
Perfect for Xiaomi Qycicle, although not designed for it specifically fits very well. Looks good quality
Quickly, excellent quality. Please do not place a personal photo anywhere
The order was brought 10 days to 63 regions. The bag is great. Could light reflective film on the rim of the bag stick. Holds tight and removed easily. Thanks China.
Fast delivery, to Yekaterinburg delivered in 5 days. The quality of the bag is excellent. The bag is made of dense fabric. In the bag there is an inner pocket with a zipper and there is an external one, which, unfortunately, has no Velcro or zipper. The bag was tested with a load. It turned out that the bag fades-badly holds the fastener, but it's because of the poorly chosen inserts under the fastener. In addition, a bolt is installed on the fastening block from below, which should be pasted in the steering column and not let the basket go, but it will have to be short and. and But this is all individually, because the design of bicycles is all different. On the bag installed a lantern, the battery from the lantern just fit into the outer pocket. In general, the bag is satisfied. I can safely recommend the store.
It came quickly. Looks exactly like in the photo. There is a small smell, but I think it will quickly fade. Quality is good. Inside there is a pocket with a zipper. The rim is aluminum, it looks reliable. There's another pocket outside.
Very good product!
Everything is fine!
Nice basket. Zvergpincher weighing 5.800 and 30 cm in the Withers fit perfectly. The bottom did not go away. I could even get in there. Although the basket looks small in appearance. They haven't tried it yet. I took it for occasions when the dog gets tired of running for a walk. Before Ulyanovsk came for a week.
Сумку курьер привез домой. пять дней после оплаты. сумка супер. моя толстая йорка 4.5кг. влезла отлично. к велосипеду еще не крепила.
Thank you so much! The goods came exactly as in the description, in 3 days to the Voronezh region with delivery from Russia)
I arrive in 2 weeks in Chile! Easy to install, it is super secure, comes with a small key to be able to screw.
Product that looks quality. Put on the bike easy.
The product fully corresponds to the description. The basket of excellent quality is packed reliably, the store sent very quickly (the order was tracked) The basket is worth its money absolutely for sure! It looks very stylish. Compact size, while very roomy. Wonderful dense fabric, the seams are very high quality. There is an inner pocket with a zipper (approximately 14 x 14cm-can slightly larger) and the same size pocket in front of the basket (without a zipper, but also very convenient))) On top is pulled the fabric of the type of raincoat with a lace (nothing will fall out when riding a bicycle and falling)) is very satisfied with the purchase. Inside the basket is fastening and available instruction in pictures in two languages Chinese and English)) strong, reliable and just a wonderful basket. Thank you very much to the seller. Buy, will not regret
Basket as in the photo. The goods came quickly.
I bought 2 pieces I will roll York. Quality Good one. While buying is happy, but then it will be visible. The order came quickly to Peter in 4 days. The store and I recommend it.
nice
The product corresponds to the description, the dog rides satisfied, the basket does not smell, yes everything is cool!!!!