Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idogie Watch Depot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idogie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived fast. Size is good. Big enough for iPhone 11 Pro Max.
All right.
Bag with high quantity. Very satisfied. It has internal net to organize the equipment.
Excellent bag, slotted including a zipper. The only thing I would have sewn more Velcro on it for a more rigid fixation at the Tube, because a little bolting with intensive driving and loading .. Keep in mind that she needs enough space on the pin to sit down, see 10, otherwise you will not fasten it normally...
The order fully corresponds to the description. Good packing and fast delivery. Good quality products. I recommend this store. Thank you very much!!!
It looks good quality. I didn't get the hook rubber to the keel.
Very large, perfect for putting tools camera and mobile
Its all it says!!
Handbag enough sizeable but and Wiecej pomiesci looks pretty OK
Everything came up, but I do not know how to attach the tail light.
Duje yakysna bag! South of Sidlo, south of the island.
Fantasticoo
Corresponds exactly to the description
Still not tested, but looks very good. Material quality.
A good bag for a saddle, clean for the transfer of some multitool and REM kit. During the ride did not have time to fly, so Velcro is well kept.
Material by the carnage of tissue. It's an hour away. Rosemir is not a great man. The material is completely fabric. Time will tell how it will survive. The size is not very large.
Good in quality, got a lock, a mini set of hexagon and gloves and there is still a place. There are internal pockets-mesh, which is convenient. Managed to attach the reflector not from the kit). Everything is cool, it does not shake. Consider that if you are not tall-there should be a place under the seat for the bag.
Pretty as the picture
Excellent quality
Good product, holds firmly to the saddle and has plenty of space.
The quality of the goods was pleasant, everything is like in the pictures and in the description, the material is quality, the fastening to the bike is very durable, you look great, the volume, Recommend!!! Order alien quickly in Sterlitamak 7 days
Looks solid purse, but is not light, cool mount